I''ve been working with First Alert for three weeks to get this thing working, but it had issues, right out of the box. I''ve edited this review as we''ve progressed. It started out as one star. I paid $249,99 for this thing, and now it''s $199, less than a month...
I''ve been working with First Alert for three weeks to get this thing working, but it had issues, right out of the box. I''ve edited this review as we''ve progressed. It started out as one star.
I paid $249,99 for this thing, and now it''s $199, less than a month later. As far as I can tell, it worked for a few days, no problem. Alexa sounded great. We didn''t have any fires or CO events, but the device tested OK. Then one night, the nightlight turned on all by itself. The sucker is bright white light. and this is installed in the bedroom. My wife won''t sleep in the room. I''m going to have to return one or the other.
I can go into the Onelink app on my iPhone, and reset it, so that it reverts back to it''s mellow, subdued light green color. Five minutes later, the nightlight turns back on at 100% intensity.
I call the manufacturer, and we work through some troubleshooting steps. They mention something called Apple Homekit. which comes as part of an iPhone, but I''ve never used it. So I go to configure it. Long and short of it is that Apple Homekit states that I need to set up the device, and to do that,, I need to use Onelink Home. I go to use Onelink Home, and it says it''s happy, and that everything is OK.
Everything is not OK, as the nightlight turns on all by itself. Sometimes the Onelink app knows that iot is on, and somethimes it doesn''t. If Onelink knows that te nightlt is on, I simple toggle the switch to the Off positiom, and I''m good, for 5 minutes or so. If the Onelink app is nopt aware that the nightlight is on, then I get to play with the brightness slider and choose a custom color. There are three sliders to play with, Nightlight On, AutoBrightness, and then a manual Brightness slider, which disapears if the Auto Brightness is enabled. The app also has a custom color wheel, so you can select a pleasing hue. All four of these controls are seriously confused.
I''ve also tried eliminating the iPhone completely, and installing it with a new S9 Android, but that didnt get me anywhere, so I''m back to the iPhone and the nightlight that wont quit.
So I scheduled a return of the device, and opt to order a replacement, as I suspect the device itself. Of course, about an hours after I schedule the return, First Alert tells me they want to send me a new device. OK, I tell them.
At this point, I see a handful of possibilities:
1) My iPhone, which is managed by my employer, has some kind of issue allowing these two applications to fully mesh with each other. The management app doesn''t appear to have an issue. WOrst case, I can delete it temporarily.
2) Something within range of my house is interfering with the 2.4GHz signal on this device. Now, by trade I am a newtork engineer. I have a lot of gadgets installed in my house, including a proper firewall, and several SSIDs. More on the SSID''s later.
3) I have a defective device. It happens...
4) The integration between Apple Homekit and Onelink Home is severely broken. Possibly as a result of iOS 11.4.1 code, or Onlelink code.
5) QA really missed something.
While I was waiting, I removed it from my Apple iPhone, and attempted to install app on my Wife''s Android. No luck.
So First Alert overnights me a new unit. We plug it in and copnfigure it. Same thing happens. The next day, the Aamazon replacement arrives. We spend a few more days debugging. The support manager is calling me as are a couple of engineers, trying to figure out the issue. They have a fix, which is to be delivered over the air.
For simplicity''s sake, I remove the new device from my network, and place it on the SSID supplied by my ISP. The thine gets the firmware update and it works like a champ. For grins, I move it back to my SSID, and the thing starts acting up again.I''m going to take the original unit and hook it up as well, to see what happens. My firewall doesn''t have any weird explicit rules in place, but it blocks stateless inbound traffic.
I don;t have the specifics on the software fix, but it I''m told it was a unique set of cirumstances, and in a simple environment, the firmware upgrade should work easily. If not, give them a call
So I can live with the unit on the ISP''s SSID, but I''d prefer it on mine. My thanks to Laurie, the Support Managaer, and to Timothy and Mike the engineers Once they realized they had an issue, they went all out for me. First Alert said I could keep the replacement unit.
My only real complaint is that the device only works with 2.4GHz wireless, at this time. I would have thought dual radios would have been the way to go, but 2.4GHz is still more prevalent than 5.0GHz, I guess. If you have multiple 2.4GHz SSIDs, your phone or tablet may move from one SSID to another and you need to shift back to the other SSID to manage the device. The device does not seem to inform you as to what SSID it is using, except when you initially configure it.